• David D. Holt


Human resources managers plan, coordinate, and direct the administrative functions of an organization. They oversee recruiting, interviewing, and hiring new staff, consulting with top executives on strategic planning, and serving as a link between an organization's management and its employees. Even though they may have duties in all areas of human resources, including recruitment, employee relations, compensation, benefits, training, and the administration of human resources policies, procedures, and programs, one thing is for sure; COVID-19 shifted traditional workplace dynamics.

Although companies had a remote work policy before the virus, they lacked preparation for what was ahead. Governments around the globe ordered lockdowns, shifting organizations and businesses to work online. As a result, HR departments had to think of more creative ways to ensure employees completed deliverables.

Government Agencies

Federal and State agencies shifted everything online, placing national security agencies and other essential operations dealing with classified materials at risk of cyberattacks after implementing private interfaces to help employees maintain security while connecting to the agency or company network. The remote employees were also given enough bandwidth to allow for normal business activities to take place. For instance, video conferencing via various software such as Jive, SharePoint, and Jabber offered some support. Many older non-tech-savvy employees turn to YouTube or the younger employees to provide needed training.

Some federal agencies deemed working remotely as "too risky," as access to data was only given through offices, ultimately prohibiting employees from working from home because of the work's nature.

In Fortune 500 companies

Major fortune 500 companies have experienced COVID-19 havoc worldwide. But seem prepared. For example, Google asked employees to continue working from home until the summer of 2021. It was one of the first companies to do so. The policy is not only for a handful of employees; it is also for those who are contract workers and people who work in call centers. Google positioned policies to allow an easy transition for team meetings, a priority as it would allow for some interaction to recognize the team's achievements.

Since COVID-19, customer service departments across the private and public sector are witnessing an increase in traffic as more people are using digital services, resulting in more queries.

Last words

COVID-19 has brought intense changes to the dynamics of both the corporate and private worlds. HR departments are amending onboarding processes to accommodate the "new standard" of workflow operations worldwide. Where some feel they can ride the COVID-19 virus out until things get back to "normal," others are thriving to the "new normal."

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